• Transit Homeless Outreach
  • New York, NY, USA
  • $46,733/ $23.96
  • Hourly
  • Full Time

Full time employees receive a generous benefits package


Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.


Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005 and significantly expanded in 2014, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties. The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens. Clients of Transit Homeless Outreach are engaged and assessed with the goal of connecting them with housing and essential services.


Full Time, 37.5 hours per week

Sunday - Thursday; 11:00a - 7:30p


Reports to the clinical supervisor. Submit, compile, copy, and distribute HRA2010e housing packages, CITY FHEPS shopping letters and other applicable subsidy/vouchers. Escort/assisting clients with medical, HRA/Social security benefits, housing interviews and other housing-related appointments. Serve as a liaison between program and housing providers. Assist in tracking statistical data and data entry into various databases. Research resources, particularly permanent housing options for clients. Liaison with current providers and establish opportunities with providers for new housing options. Maintain correspondence relating to housing interviews. Assisting clients to coordinate their move with DHS, landlords and other key personnel. Work with Transit ILS and Case managers to support clients in permanent housing. Provide outreach and canvassing to engage with clients, as needed. Will be assigned other related duties.


BA/BS required. Experience in processing housing applications, such as: NYCHA, Section 8, and NY/NY 2010e, CITY FHEPS, SEPS and HUD-VASH strongly preferred. Minimum 2 years working with clients on the issues of homelessness, addictions, mental illness, entitlements and housing. Demonstrable writing and communication skills. Computer proficiency required. Bi-lingual (English/ Spanish) preferred.Fire Safety and First Aid/CPR certification or the ability to pass test to acquire these credentials required. Valid Driver's License required.


BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

  1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
  2. A minimum of 3 weeks paid vacation, 11 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
  3. Tuition assistance and many training opportunities for career development.
  4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

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