• Transit Homeless Outreach
  • New York, NY, USA
  • Salary
  • Full Time

Full time employees receive a generous benefits package


Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day.  Through this program, which BRC has operated since 2005 and significantly expanded in 2014, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties.  The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens.  Clients of Transit Homeless Outreach are engaged and assessed with the goal of connecting them with housing and essential services.



 Full Time, 37.5 hours per week

 Monday- Friday, various hours.

    (Off hours required several times per month)



Responsible for  overseeing the operational component of transit outreach program, including working with Program Director and Clinical Assistant Director to plan and implement a comprehensive day to day outreach plan.  Manage the Outreach Dispatch Desk which includes tracking and reporting of helpline calls, 311 calls and other reports of homeless conditions within the NYC Transit System.  Ensure Code Blue and Code Red plans are implemented within the guidelines provided by Department of Homeless Services.  Share 24-hour on-call responsibility. Provide emergency CPR/First Aid or Overdose prevention protocol if needed. Related duties as assigned.



BA/BS required.  A minimum of 5 years of homeless outreach experience with a significant amount of operational responsibilities. Strong supervisory experience in a homeless outreach setting.  Must have an understanding of issues related to homelessness, have strong leadership skills and clinical skills, and have the ability to address multiple issues and challenges concurrently. Must have valid state driver's license. Basic computer literacy required. Bilingual  preferred including, Spanish, Polish, Russian, Chinese, Korean or other language. CPR training certification or willingness to take training.



BRC is among the most comprehensive, effective, and fastest growing agencies in NYC serving homeless New Yorkers.  With a $77 million budget and over 800 employees, BRC has 27 programs throughout the New York City area that work together to form a seamless continuum of caring and effective services to meet all of a client's needs. We employ a holistic approach, helping clients achieve health, wellness, and economic self-sufficiency, offering an array of housing and services for more than 10,000 of New York's neediest residents.  BRC has an entrepreneurial culture with a track record of innovation.  BRC is highly successful and has been recognized for it, most recently as a winner of the NY Community Trust's Nonprofit Excellence Award and as a national finalist for the Drucker Prize for innovative management.  Staff at BRC works together collaboratively to address some of the greatest social challenges of our City and does so using a compassionate and respectful approach.  In our most recent survey, 95% of our employees said they would recommend BRC as a good place to work.   For more information about BRC, please see our website at


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